Finsmart Solutions believes in accuracy and transparency in both our bookkeeping and methodology. If anything remains unclear and you have a question not covered in this FAQ, please send us a message and we will be happy to get back.
1. How does Outsourced Bookkeeping work with Finsmart Solutions?
With new technology, working as your virtual accountant has become simple.
You save documents either on your desktop or on cloud storage ( e.g. Dropbox or Google Drive or HubDocs) and we access them from here!
Our team is well trained to work on the accounting software of your preference. If the software is cloud based we can access it directly and if it’s on your desktop we can access it through a remote desktop connection*.
2. How do I stay informed about work done by Finsmart Solutions?
We provide daily updates about ‘work done today to client by email, it is further followed by weekly review calls and monthly review management call. This helps you to stay updated with work status at any time.
If you already have some reporting system working at your end then we would be glad to use it for you.If you already have some reporting system working at your end then we would be glad to use it for you.
3. What time zone you work in?
We have the flexibility to work in any time zone as preferred by the client, be it real-time, overlapping time or offshore time.
4. Whether my data would remain safe and confidential?
As we deal with sensitive data of client, security and confidentiality is a priority for us. Some of the measures taken are listed below:
1) Limited Access to Internet
2) Restricted Access to Data
3) Disabled USB ports
4) Secured Network
5) Continuous Monitoring
6) Password Protected Systems Etc.
Also, while accessing the remote server of clients for input, we ensure the data is accessed & kept on client servers only, ensuring the security of data and custody of the data always remains with you.
5. Is support included in the contract? Can I ask questions?
Yes! Support is included as part of the contract at no extra cost. A dedicated account manager will be assigned to you, who will be available over email or phone to resolve your queries. The turnaround time will be a day at max.
6. How does pricing work?
Our pricing works as a simple monthly subscription. The pricing is based on scale of operations and work scope outsourced to us.
7. Do you charge hourly fees if I have questions or need help?
No, there are no extra fees for asking questions – in fact, we encourage it. Your monthly plan price covers everything.
8. How do prices change as I grow? Will my plan price keep changing every month?
We understand the importance of predictability. Your prices won’t fluctuate every month. While our pricing is based on monthly transactions, there are only price changes on a yearly basis to adjust for increments and if there is a change in the scale or scope of work. A sudden increase in transactions might initiate a discussion, but the same is mutually discussed and finalized.
9. What is your cancellation policy? What if I prepaid for the year?
We want you to work with Finsmart Solutions because you’re happy with the service, not because you signed a contract. You can cancel anytime with a three month notice period and we will refund the balance amount.
10. Can I speak to someone who has or is working with you?
Yes of course! We want you to be sure that you are making right decision by choosing us and hence we would be glad to share our references with whom we are working with.
However this can be done post our initial discussions about your service requirements and our proposed service offering.